Insurance for SaaS Companies

SaaS companies can face contract-driven insurance requirements, cyber incidents, allegations that software failed to perform, privacy exposures and management liability as they grow.

Match the insurance program to the contracts, technology and growth stage.

Technology companies can create losses that do not look like traditional property or general-liability claims. The right review starts with what you sell, what you promise customers, what data and systems you touch, and how the company is funded and staffed.

Technology E&OClaims may allege that software, implementation or professional services failed to perform as promised.
Cyber liabilityPrivacy events, ransomware, network security failures and incident-response costs can create significant exposure.
Contract requirementsEnterprise customers often impose insurance limits, indemnity language and certificate requirements before signing.
D&OFundraising, investors, acquisitions and board decisions can increase management-liability considerations.
EPLIRapid hiring, terminations and changing management structures can create employment-practices exposure.
International operationsCustomers, employees and vendors in multiple countries can complicate the insurance program.

Questions worth answering before you go to market.

What information should a technology company prepare for a quote?

Useful information often includes revenue, headcount and payroll, services and products, customer contracts, largest clients, data handled, security controls, claims history, funding and ownership, geographic reach, and current insurance requirements.

Why review customer contracts with insurance?

Contracts can require specific policies, limits and endorsements and can also create indemnification obligations. The insurance program should be compared with those promises rather than reviewed in isolation.

Can cyber and technology E&O overlap?

They can. Some policies combine cyber and technology professional liability, while others separate them. The trigger, exclusions, limits and allocation between coverage parts should be reviewed on the actual form.

Coverage descriptions are general. Actual coverage depends on the specific policy forms, endorsements, limits, exclusions and facts of a claim.

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